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When solving a problem, we must first gain a deep understanding of the current situation and set a goal condition. Then we perform a root cause analysis on the gap between how things are and how we want them to be. In this course, we’ll learn several fun tools for exploring the how, what, and why of the gap, brainstorming possible causes and using decision-making tools to select the most likely root cause to pursue. After this class, you’ll have a better understanding of: Brainstorming Techniques (Reversal, Metaphorical, Fantasy Chaining), Affinity Diagrams, Cause and Effect Diagrams, ICE, PACE, and Multi-Voting
This course will be taught virtually using Zoom and Miro. There will be a brief pre-work assignment before the workshop, and you'll receive a certificate after completing a post-work assignment.
This workshop is part of the Lean Basics workshop series. If you complete all five workshops in the series, we’ll award you a Lean White Belt certificate! For more information, email firstname.lastname@example.org
Register here to receive participation instructions: https://forms.gle/TZvUr321S39vToou7
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