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When solving a problem, we must first gain a deep understanding of the current situation and set a goal condition. Then we perform a root cause analysis on the gap between how things are and how we want them to be. In this course, we’ll learn several fun tools for exploring the how, what, and why of the gap, brainstorming possible causes and using decision-making tools to select the most likely root cause to pursue. After this class, you’ll have a better understanding of: Brainstorming Techniques (Reversal, Metaphorical, Fantasy Chaining), Affinity Diagrams, Cause and Effect Diagrams, ICE, PACE, and Multi Voting. Sign up for Lean training with the online registration form. Registration for off-campus and community participants can be completed in our online store.
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