Tech Employee Lean Training - Finding the Source of the Problem: Root Cause Analysis and Decision Making Tools

When solving a problem, we must first gain a deep understanding of the current situation and set a goal condition. Then we perform a root cause analysis on the gap between how things are and how we want them to be. In this course, we’ll learn several fun tools for exploring the how, what, and why of the gap,brainstorming possible causes and using decision-making tools to select the most likely root cause to pursue. After this class, you’ll have a better understanding of: Brainstorming Techniques (Reversal, Metaphorical, Fantasy Chaining), Affinity Diagrams, Cause and Effect Diagrams, ICE, PACE, and Multi Voting. Register here

Tuesday, December 18, 2018 at 9:00 am to 12:00 pm

Memorial Union Building (MUB), Alumni Lounge A
1503 Townsend Drive, Houghton, MI 49931

Event Type


Target Audience


Office of Continuous Improvement
Host ?

Office of Continuous Improvement

Contact Name

Alexandra Holmstrom

Contact Email

Contact Phone



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