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Metrics help us visually tell the story of the impact our improvements have on our mission. They also help us describe what we know about the current situation, confirm whether an identified potential cause is contributing to the problem, and verify that our countermeasures are working the way we want them to. In this course, we’ll learn some simple methods for collecting and visualizing data to support improvements. In most cases, any employee can collect and interpret the data they need to improve their work. After this workshop, you’ll have a better understanding of: Data plans, Tally Charts, Pareto Charts, Histograms, Scatter Diagrams, and Run and Control Charts
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